Refund Policy

You are entitled to a refund of the course amount if both of these conditions are met together:

• You request the refund within 14 days of the purchase date.
• Your progress does not exceed 30% of the course lessons.

We measure progress as the number of visible lessons you have completed divided by the number of visible lessons in the course. The administration may make an exception for some cases.

Write to us within the stated period and mention the order number (such as FA-000123): Email: support@fortunecode.example or WhatsApp: +201020901614.

We reply to your request within two working days of receiving it.

The amount is returned through the same original payment method: a card or a wallet through Paymob, or through PayPal. In the case of a manual transfer, the amount is returned to the number you transferred from. The time the amount takes to arrive differs by bank, wallet or PayPal.

When the refund is carried out, your access to the course is revoked and its certificate, if there is one, is revoked, and we notify you of that by email.

We return the full amount if the cause is on our side: a duplicate payment, or being unable to access the course after payment for a reason we cannot fix.

• The stated period has ended.
• The stated progress percentage has been exceeded.
• A breach of the Terms and Conditions, such as sharing the account or recording the content.

If you bought with a discount coupon, the refunded amount is the amount you actually paid.

Fees or currency differences charged by your bank or by PayPal are outside the responsibility of the Academy and are not refunded by us.

There is nothing to refund in free courses or in the free lessons offered for preview.